Reputation guard
Reviews monitoring
Stars climb as issues close
4.9 trajectory
Themes fed back to ops so issues do not repeat.
Replied in under 2h, guest updated to 5★
Scattered feedback
No unified inbox for Google, TripAdvisor and aggregators.
Off-brand replies
Generic or defensive responses that hurt your tone.
Repeating issues
Operational problems show up in reviews without internal alerts.
Missed loyalty moments
Positive reviews left unthanked — guests never feel seen.
Built for restaurant reality.
Always-on monitoring with hospitality-appropriate responses, sentiment themes for ops, and coordination with call and delivery teams when patterns emerge.
Deliverables & scope
Every output below is named, described and tied to your venue, not a vague “marketing support” line item. You know exactly what we ship and when we review it together.
- Defined
Multi-platform monitoring
Google Business, TripAdvisor and key delivery profiles watched daily.
- Documented
Response drafting & posting
On-brand replies within agreed SLAs; escalations for legal/sensitive.
- Delivered
Issue tagging
Categories (wait time, food temp, staff) fed into weekly partner review.
- Maintained
Rating dashboards
Score trends and competitor benchmarks where available.
- Reported
Recovery outreach
Optional follow-up paths for resolved complaints.
How we roll it out
A structured rollout from kickoff to live delivery. Then an ongoing rhythm so this service keeps improving with your menu and trade.
Tone & escalation
Response templates and owner approval rules set.
Live monitoring
All profiles connected; backlog cleared.
Protect & improve
Weekly theme report to GM/owner with suggested ops fixes.
Partner support
Account coverage, documentation and weekly reviews ship with every engagement, scoped upfront, not sold as add-ons mid-project.
- Daily monitoring window
- Crisis escalation contact
- Monthly reputation summary
- Coordination with marketing
Add reviews monitoring to your stack
Book a free discovery call. We map the right mix of services for your venue and quote against our Launch, Growth and Scale plans.
UK restaurants · One partner · Weekly clarity